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Customer service may not be a high priority when you purchase a security system, but if you choose Frontpoint, you’ll be glad you did precisely because of the customer service the company provides. Just because Frontpoint has a do it yourself installation, it doesn’t mean that you’re on your own if you need a little guidance. The professional and polite customer service representatives can help you decide where to set up your new security equipment, troubleshoot any potential issues with your system, and answer questions about specific equipment capabilities or about home security in general. The customer service representatives know their stuff and are willing to go the extra mile to ensure that each customer is comfortable with his or her security system. With the concierge level customer service, you might expect to pay an arm and a leg, but Frontpoint is one of the most affordable home security systems on the market. Equipment packages start at $100 and can be customized to include almost any security product.

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SimpliSafe requires no such contract and no auto renewal fees. Another important difference between SimpliSafe and some of the more traditional home security systems is that SimpliSafe is 100% wireless. Not only does that mean a less expensive and difficult installation process, but more importantly the system cannot be shut down by a clever thief with wire cutters. In fact, the home security installation is so simple that the customer can begin installing the system in as littleas 5 minutes, as shown in a helpful video on the website. This is a nice incentive for those folks who don't want a hefty installation charge or permanent wiring added in their home. Of course, it could also be a negative for people who don't trust themselves to install the system on their own.